Cubora Store Policy

Jan 01, 2024 by CUBORA

At Cubora, customer satisfaction and product quality are our top priorities. This store policy outlines our commitments to transparency, reliability, and support throughout your shopping experience.

 

Shipping Policy

  • Processing Time: Orders are typically processed within 1–2 business days.

  • Shipping Time: Most orders are delivered within 15–20 business days, depending on your location and selected shipping method.

  • Tracking: You will receive a tracking number via email once your order is shipped.

  • International Shipping: We ship worldwide more than 100 countries. International customers are responsible for any customs duties or import taxes that may apply.

 

Return & Refund Policy

If you're not completely satisfied with your purchase, we’re here to help.

  • Return Window: 30 days from the date of delivery.

  • Eligibility: Items must be unused, in original packaging, and in resellable condition.

  • How to Start a Return: Contact us at support@cubora.store with your order number and reason for return.

  • Refunds: Once we receive and inspect the item, we will process your refund within 5–7 business days.

Please note: Shipping costs are non-refundable. Return shipping is the responsibility of the customer unless the return is due to a product defect or shipping error.

 

Warranty Policy

All Cubora products come with a 2-year warranty covering manufacturing defects.

This warranty does not cover:

  • Accidental damage

  • Misuse or improper installation

  • Unauthorized modifications

To file a warranty claim, contact support@cubora.store with a description of the issue and a photo or video if applicable. If the claim is approved, we will provide a replacement or repair service at no additional cost.

 

Customer Support

We’re here to support you before and after your purchase.

  • Email: support@cubora.store

  • Response Time: We respond to all inquiries within 24 hours on business days.

 

Trust & Security

Your payment and personal information are securely processed through industry-standard encryption and compliance protocols. We do not store or share your data with third parties beyond what is necessary to complete your order.

 

Thank you for choosing Cubora. We are proud to offer innovative LED display solutions and a customer-first experience. If you have any questions, please don’t hesitate to reach out.

 

Cubora Support Team

 

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